Ombudsman Spotlight

How long have you been an ombudsman?

I have been an Ombudsman for 15 years, starting on April Fools’ Day, 2009!

What made you want to become an ombudsman?

I had worked as a hospice social worker on the Facilities teams both in South Carolina and in Western Colorado. This increased my awareness of quality of life/resident rights issues for those living in long-term care environments. When the opportunity came along to join this work here in Colorado, I went for it.

What has surprised you the most in being an ombudsman?

The difference that empowering residents for self-advocacy has made in the quality of their lives. I now regularly pause and celebrate “small wins” to take note of any successes towards a resident’s dignity and wishes being honored.

What do you most enjoy about being an ombudsman?

The chance to be an advocate alongside the residents. It’s the best social work job I have ever had. The human connections with residents who are so richly varied in their life stories, their dignity, their experiences and life wisdom. It is a side benefit that always boosts me during the times of struggle.

Tell us the top 2 or 3 positive changes that you are working to achieve in the communities that you serve.

Assertive efforts to stop tactics that involve interference with residents’ access to Ombudsman.

Improvements of resident councils/family councils

Training for staff on dementia and prevention of abuse.

Do you have a favorite quote that inspires you in your work as an advocate?

A musical quote from my favorite band, The Grateful Dead:

“Once in a while you can get shown the light,

In the strangest of places, if you look at it right…”

(Jerry Garcia / Robert Hunter)

Ombudsman Spotlight Archives