Ombudsman Spotlight

Mary Riley – Region 9

How long have you been an ombudsman?

Almost exactly one year, my first day was on April 7, 2025.

What made you want to become an ombudsman?

My grandmother was an ombudsman years ago in Albany, New York. That’s how I knew about the Ombudsman Program and what the word Ombudsman meant. I felt becoming an ombudsman was a great opportunity to grow in a field where I could continue to help others.

What has surprised you the most in being an ombudsman?

The most surprising thing has been the wide range of knowledge necessary to advocate well. I learn something new every day about advocating for residents living in long-term care.

What do you most enjoy about being an ombudsman?

I love that it is never the same thing twice. Each day brings something new. I love the residents and feel like I can have a positive impact for them. I find a lot of meaning in this role.

Tell us the top 2 or 3 positive changes that you are working to achieve in the communities that you serve.

The most positive change has been teaching the Durango community about the ombudsman program. This region did not have an ombudsman for a while, and I have worked to rebuild relationships with residents, their representatives, and other community members.

I am working on recruiting volunteers from the community. This will be the first time my region has had a volunteer ombudsman.

Do you have a favorite quote that inspires you in your work as an advocate?

It’s not really a quote, but I always say “Always ask. The worst they can say is ‘No’.”